Faqs

While it is not legally required, most businesses benefit significantly from working with a licensed Customs Broker. The broker ensures your shipments comply with all U.S. import laws, helping you avoid costly errors, delays, or penalties.

It’s simple. Reach out to our team, and we’ll walk you through the onboarding process. We’ll gather basic documentation, ensure your importer account is active, and begin handling your entries with accuracy and care.

Typically, you will need:

• Commercial invoice
• Packing list
• Bill of lading or airway bill
• Certificate of origin (if applicable)
• Any licenses or permits required by regulatory agencies

Our team will guide you through what’s needed for each specific shipment.

Clearance time depends on the shipment type, accuracy of documentation, and whether an inspection is required. Many shipments clear within 24–72 hours, though delays can occur if paperwork is incomplete or if the shipment is held for examination.

If a shipment is flagged for inspection, we will work closely with CBP and other agencies on your behalf. We’ll provide updates, assist with any documentation requests, and do everything possible to expedite the release of your cargo.

Absolutely. We specialize in helping new importers understand U.S. Customs requirements, set up their importer account, and avoid costly first-time mistakes. Our team is here to support you every step of the way.

Our licensed customs brokers review product descriptions, materials, usage, and technical specifications to accurately classify goods under the Harmonized Tariff Schedule. Proper classification is essential for determining duty rates, eligibility for trade agreements, and compliance.

Customs duties are taxes imposed by the U.S. government on imported goods. They are typically calculated as a percentage of the value of the goods (ad valorem), but may also depend on quantity or weight. We handle duty calculations for you and ensure all rates are correctly applied.

Yes! Many of our clients use us exclusively for customs brokerage while working with a separate freight forwarder. We’re happy to collaborate with your existing partners to ensure smooth clearance and communication.

Delays can result from:

• Incomplete or inaccurate documentation
• Incorrect tariff classifications
• Missing licenses or permits
• Random inspections or exams by CBP or other agencies
• Unpaid duties or bond issues

Working with an experienced broker minimizes these risks significantly.

Importer Security Filing (ISF), also known as "10+2," is a mandatory filing required by U.S. Customs for ocean shipments arriving into the U.S. It must be submitted at least 24 hours before the cargo is loaded at the foreign port. As your broker, we handle ISF submissions to ensure timely compliance and avoid costly penalties.

Late or missing ISF filings can result in penalties of up to $5,000 per shipment. It can also cause delays or cargo holds. Our team ensures your ISF is filed correctly and on time to protect your shipment and your bottom line.

Yes. Many imported goods are regulated by agencies beyond U.S. Customs. We work closely with agencies such as FDA, USDA, EPA, Fish & Wildlife, and TTB to ensure your goods are cleared through all necessary channels.